Domino's Pizza CITY CENTER, SECTOR -12, DWARKA, NEW DELHI, New Delhi
G-12 & G-61,Ground Floor,City Center,Plot No.5,Sector-12, Dwarka,New Delhi-110075
Phone number
-
Cuisines
Pizza, Fast Food
Average Cost
₹400 for two people (approx.)
Exclusive of applicable taxes and charges, if any
Cards and Meal Coupons accepted
Opening hours Open now
Today 11 AM to 11 PM
Address
G-12 & G-61,Ground Floor,City Center,Plot No.5,Sector-12, Dwarka,New Delhi-110075
See more locations in New Delhi
More info
Home Delivery
No Alcohol Available
Domino's Pizza Photos
What people love here
Food
Peppy Paneer,
Chicken Wings,
Chocolava,
Veggie Pizza
Photos
Subject: Immediate Escalation – Severe Quality Failure, Unprofessional Conduct & Demand for Full Refund To the Domino’s Senior Support / Regional Management Team, This is an urgent escalation regarding an unacceptable experience with my recent order from your store. The product delivered and the conduct of the store staff represent a serious breach of Domino’s quality standards and customer service policies. Critical Failures: 1. Gross Deviation from Product Standards: • Inadequate cheese (not in line with Domino’s SOP). • Extremely insufficient and uneven veg toppings. • Dough clearly not fermented or prepared under proper conditions, resulting in a pizza that was half paper-thin and half overly thick. 2. Unprofessional & Unacceptable Store Behaviour: • The store manager, Mr. Vinay, demonstrated complete incompetence in handling the escalation. • Instead of acknowledging the error or prioritizing customer experience, he was fixated on retrieving the used, contaminated pizza before even initiating a replacement. • This caused unnecessary delays and reflects zero training in customer handling. 3. Event Disruption & Brand Damage: • We had 8 guests, and what should have been a simple, enjoyable gathering turned into an embarrassing and disappointing experience solely due to Domino’s operational failure. • This level of service is damaging to Domino’s brand reputation. Required Action: Given the seriousness of these issues, I am demanding a full refund immediately. Additionally, I expect: • A clear explanation of how such a lapse occurred, and • Confirmation that appropriate disciplinary and corrective actions are being taken at the store level, especially regarding the manager’s conduct. Pictures of the product have already been shared with the store team. I expect a prompt and formal response from your higher management—not automated replies or template messages.
6 Dec, 2025 12:22
The service provider aarti is very bad in her work she is don't now how to talk
26 Nov, 2025 06:01
Pizza is all messed up.. not at all suitable for eating. Pizza is sticked to the box
10 Oct, 2025 04:28
They don't even give sauces unlike other companies 👎👎👎👎
3 Oct, 2025 10:08
Good
5 Sep, 2025 09:33