Domino's Pizza PUSA ROAD, RAJINDER NAGAR, New Delhi
SHOP NO.1, GROUND FLOOR, PLOT NO. 22-B, PUSA ROAD, BADA BAZAAR MARG, RAJINDER NAGAR, NEW DELHI-110060
Phone number
1140303400
Cuisines
Pizza, Fast Food
Average Cost
₹400 for two people (approx.)
Exclusive of applicable taxes and charges, if any
Cards and Meal Coupons accepted
Opening hours Open now
Today 11 AM to 11 PM
Address
SHOP NO.1, GROUND FLOOR, PLOT NO. 22-B, PUSA ROAD, BADA BAZAAR MARG, RAJINDER NAGAR, NEW DELHI-110060
See more locations in New Delhi
More info
Home Delivery
No Alcohol Available
Domino's Pizza Photos
What people love here
Food
Peppy Paneer,
Chicken Wings,
Chocolava,
Veggie Pizza
Photos
Ok 👍
3 Jan, 2026 05:46
When you hear the word Domino’s, it automatically brings a smile to your face—especially if you are a pizza lover like me. I have been ordering from Domino’s since my childhood, and it has always been one of my go-to brands. However, over the last few orders, the Pusa Road branch has been consistently disappointing. Because of this, I usually avoid ordering from this outlet. In contrast, the CP Domino’s outlet is excellent, but unfortunately, the Pusa Road one is not. On the night of 21st Dec, I was extremely hungry and had no other option, so I placed an order from the Pusa Road Domino’s (Order No. 383, screenshots attached). This single order involved four extremely unpleasant incidents, which compelled me to finally write this review. I am writing this after 10 days only because I was caught up with work, but the experience was too bad to ignore. Incident 1 – False Delivery Status & Rude Delivery Person The delivery person was shown as 4–5 minutes away, yet the order was suddenly marked as delivered. This is clearly done to meet the 30-minute delivery policy, which is completely wrong. I immediately called the delivery person and asked why the order was marked delivered when I hadn’t received it. He casually said, “Madam, aapke ghar ke paas hoon, 5 minute mein aa raha hoon” and then disconnected the call. He arrived 5–6 minutes later. I requested him politely to give me extra oregano. He bluntly refused, saying he didn’t have any. I told him I tried contacting the restaurant, but the number redirected only to chat support, which was temporarily unavailable. I requested him to at least give one oregano sachet, but he refused again. While handing over tissues and oregano, they fell on the ground. My hands were occupied as I was holding the pizza box, so I asked him to please pick them up—but he simply ignored me and walked away. This behavior was extremely arrogant and disrespectful. Incident 2 – Extremely Poor Food Quality After calming myself down and going inside (as it was late and I was very hungry), I started eating the pizza. The taste was terrible—honestly, one of the worst pizzas I’ve had from Domino’s. There were huge chunks of onion, making it completely unappetizing. I have shared pictures and videos for reference. I still ate it only because I was starving. Incident 3 – Wrong Item Delivered Then came another shock—I had ordered normal garlic bread, but they sent stuffed garlic bread instead. I immediately called the delivery person. He asked me to contact Mr. Ram from Domino’s and shared his number. Incident 4 – No Apology, No Ownership, Delayed Resolution I explained the entire situation to Mr. Ram. Not once did he apologize. Instead, his response was, “Ab main kya hi karu madam.” This was extremely unprofessional. I asked them to send the correct garlic bread, as I was still hungry and the mistake was entirely theirs. He said it would arrive in 15 minutes. I waited patiently, but it didn’t arrive. After calling again, he said it would come in 2–3 minutes. I clearly told him that if it comes after 5 minutes, I will not accept it, and he agreed. The correct garlic bread arrived after 20 minutes, with the same delivery person. I returned the stuffed garlic bread and refused to accept the new one, as I was no longer hungry and extremely irritated by then. The delivery person insisted, but I stood by my decision. He then called Mr. Ram and left. The worst part? I paid for the garlic bread but never got to eat it. Domino’s has my money, and I got nothing in return. The total order amount was just ₹537. It’s not about the money—This amount of money does not make anyone superior or inferior—it’s about service, accountability, and basic courtesy. Till date, I have not received a single call, apology, or follow-up from Domino’s regarding this incident. Pathetic service, arrogant staff, poor food quality, and zero customer care. I would strongly NOT recommend the Pusa Road Domino’s outlet to anyone.
1 Jan, 2026 03:07
Staff behaviour is not good
30 Dec, 2025 11:28
Good staff
30 Dec, 2025 07:30
Worst Experience and Late service. Staffs are too lazy.
30 Dec, 2025 06:27